Privacy

Australian House Hunters recognises the importance of protecting your privacy. We are committed to ensuring the continued integrity and security of the personal information you entrust to us.

We need to collect some of your personal details to enable us to establish and maintain our relationship with you. The types of information we request will vary according to the product or service that we are providing to you. We will usually ask for your name, address and other contact details (such as phone, fax and email) so we can communicate with you. In some cases we may also need your financial details.

We do not collect certain types of information (such as ethnicity, trade or professional association membership or health) without your consent.

In most cases we collect personal information directly from you. Sometimes we may obtain your information from a third party acting on your behalf (such as a loan introducer, financial adviser or broker) or public records such as those relating to land titles and companies.

When you visit our website, our Internet Service Provider records information (such as your server address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit for statistical purposes. This information is collected as aggregated data and the user remains anonymous. We do not attempt to identify users of our website.
 
We take all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. Although we endeavour to ensure that all personal information kept by us remains accurate, we also depend on you to tell us of any changes to your details.

We use our best efforts to ensure that information received via this website remains secure within our systems. We are regularly reviewing developments in online security, however users should be aware that there are inherent risks in transmitting information across the Internet.

Generally we only use or disclose your information where necessary and in order to provide you with the product or service you have requested.  We do not sell, rent or trade your personal information.

Like many service organisations we outsource some of our functions to specialised service providers (for example solicitors and finance brokers). When your information is disclosed to those organisations it remains the property of Australian House Hunters and is protected under our agreements with them. We will also disclose your information when required to by law.
 
If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact our Privacy Officer by:

phone 02 6772 7716
email info@househunters.com.au

This document is correct as at January 2009. We are regularly reviewing our compliance with our privacy obligations. This document will be updated from time to time to reflect any changes in our approach to privacy or information handling practices.